Clients want clear, predictable updates fast. But should those updates go out by text or email? The right answer depends on the type of message and what your client can realistically see on their phone during a busy day. (For the big‑picture strategy behind AI‑assisted communication, see our guide on how AI client communication is … Read more
Language barriers slow cases, increase call volume, and leave clients anxious. In the U.S., about 1 in 5 people speak a language other than English at home, which means many clients will better understand, and appreciate, updates in their preferred language. This post shows what you can safely automate today with AI: proactive case updates … Read more
The introduction of technology and AI into modern society has created a culture of instant gratification. Now more than ever, people expect things to be done at the click of a button, with very little delay or wait time. This philosophy has also bled into the legal world, where clients expect frequent and instant communication … Read more