Clients don’t need a legal treatise in their update texts. They need clear, timely updates and simple answers to common questions. That’s exactly where automation helps: short case updates and firm‑approved FAQs written in plain English, then delivered on time. For the broader strategy behind AI‑assisted communication, see our guide on how AI client communication … Read more
Automating routine status updates and FAQs can make clients feel more informed, not less, if you do it transparently and under attorney supervision. This post translates the latest ethics guidance into practical guardrails you can apply today while keeping Client IQ’s current feature set front‑and‑center (short updates, firm‑approved FAQs, human escalation). For the broader strategy, … Read more
Clear, predictable communication wins clients and keeps them calm during long matters. The fastest way to deliver that at scale is a firm‑approved FAQ knowledge base paired with proactive case updates. (For the big‑picture strategy behind AI‑assisted communication, see our guide on how AI client communication is changing the modern law firm.) Client expectations around … Read more
Clients judge professionalism not just by speed but by tone—how your updates sound in moments of stress. Automation should never read as cold or robotic; it should deliver reassurance, clarity, and next steps in plain English. For the broader strategy behind AI‑assisted client communication, read our guide on how AI client communication is changing the … Read more
Clients want clear, predictable updates fast. But should those updates go out by text or email? The right answer depends on the type of message and what your client can realistically see on their phone during a busy day. (For the big‑picture strategy behind AI‑assisted communication, see our guide on how AI client communication is … Read more
Language barriers slow cases, increase call volume, and leave clients anxious. In the U.S., about 1 in 5 people speak a language other than English at home, which means many clients will better understand, and appreciate, updates in their preferred language. This post shows what you can safely automate today with AI: proactive case updates … Read more