Clients judge professionalism not just by speed but by tone—how your updates sound in moments of stress. Automation should never read as cold or robotic; it should deliver reassurance, clarity, and next steps in plain English. For the broader strategy behind AI‑assisted client communication, read our guide on how AI client communication is changing the … Read more
Clients want clear, predictable updates fast. But should those updates go out by text or email? The right answer depends on the type of message and what your client can realistically see on their phone during a busy day. (For the big‑picture strategy behind AI‑assisted communication, see our guide on how AI client communication is … Read more
Language barriers slow cases, increase call volume, and leave clients anxious. In the U.S., about 1 in 5 people speak a language other than English at home, which means many clients will better understand, and appreciate, updates in their preferred language. This post shows what you can safely automate today with AI: proactive case updates … Read more
Most firms want to “do AI,” but the fastest ROI comes from one simple place: client communication. You don’t need a lab or a data team—just a reliable way to send proactive case updates and answer firm‑approved FAQs so clients feel informed without constant phone calls. (For the full strategy, see our guide on how … Read more
The introduction of technology and AI into modern society has created a culture of instant gratification. Now more than ever, people expect things to be done at the click of a button, with very little delay or wait time. This philosophy has also bled into the legal world, where clients expect frequent and instant communication … Read more
With technology advancing at a historic pace, client expectations of their legal teams are higher than ever. The instant gratification society we live in has created clients that want instant responses and case updates, often at all hours of the day. This growing expectation puts added pressure on law firms to keep up with constant … Read more